I have purchased this evening and recieved the codes within 5 minutes of sending them the email. In light of this, I would probably suggest anyone who has ordered yesterday and hasnt yet recieved a notification to either resend, or contact support.
Well, I was lucky and no Paypal problems (seriously, Paypal! Why!) and then I'm just waiting.
I do wonder tho, merely as a idle question....
There's a way to understand for you who is a legit customer and who isn't? I mean, someone leaks the installer. It will happen. Then a random guy sends you a mail with the codes asking for the activation: I presume there's a system for making sure it's a legit copy?
Merely a random thought.
EDIT: also check your spam folder. All the NWS mails I've got ended up there for unknown reasons.
Yeah, that worries me too. When the installer gets leaked, a lot of illegitimate emails may come through and slow the process. I imagine they've thought of this in advance, though, and have some kind of system to prevent it.
I sent my email yesterday 11:30 GTM+1, using a hotmail.es with the Thunderbird email client. Since 24hrs have past, I'm trying again, this time using Gmail from my browser (yes, I've checked the spam folders before sending another mail). I'll update on how it goes, maybe this can help troubleshoot some of the email issues.
EDIT: My activation email arrived to the first account about 30+ hrs after I sent the request. Reading around, it turns out the activation mails are sent manually! (I assumed they'd be sent automatically by a server). Had I known this, I'd had been more patient.
Post by tordenskjold on May 19, 2019 6:41:43 GMT -5
No luck in 24 hrs now. But it's still fun to play in evaluation mode.
But one thing. Over there in the "* ISSUES WITH ACTIVATION or STORE ISSUES * RTW2 MANUAL *" thread, it read:
Just a quick note, we are seeing orders from countries that we do not typically see orders originate from so I have added a lot more countries to the authorized list. If for any reason you cannot get your order to process please contact me at firstname.lastname@example.org for assistance. Thanks
Does this apply only for the respective shop orders (which worked perfectly well here from Germany), or does it as well hold for mails requesting for the activation code? It that is the case, I should maybe send the request again, but though I'd rather ask, since I think it's fair to guess that email@example.com might just be flooded with such mails (and I don't have intentions of making things difficult for you).