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Post by williammiller on May 8, 2020 7:38:13 GMT -6
Let me understand your problem, if you try to click on design ship window, it doesn't open. Is that correct? One issue, if you can't duplicate the problem, then you can't fix it. After forty years of working on computers and avionics I learned that lesson very quickly. Try using the compatibility mode using Windows 7 mode and see if that helps. It appears that the design window is a separate process and that the operating system is not allowing it to run. Have you installed all the Windows 10 updates. Some of the more recent ones have caused numerous problem including the BSOD. You don't appear to have that problem. Update: I ran the game, used task manager to see the game running with the design window not active and active, it makes no difference. You will only have the main RTW2 executable process show in Task Manager, child windows are never shown as separate processes at that level.
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Post by oldpop2000 on May 8, 2020 7:39:59 GMT -6
williammiller, I gave it a go. Didn't seem to work. I also shut down the program I use to manage my multi-monitor set up (DisplayFusion), just to eliminate another variable. No dice. I click "Design Ship", the program kind of flickers, but the window doesn't open. All the other buttons generate their window appropriately. It's bizzare.
It may still be a multi-monitor issue, RTW/RTW2 is not (unfortunately) very multi-monitor friendly in some cases. So we can see if this is indeed the issue or not, I would ask you try the game with only a single monitor running/working, check if the issue goes away or is still present.
The muilti-monitor issue could be the display settings under advanced settings. Refresh rates, sync settings etc. Each video card has issues with all of these including NVIDIA. Is there any way for the team to possibly find standardized settings and include them in the game manual. Just a thought.
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Post by admdavis on May 8, 2020 8:08:19 GMT -6
oldpop, yes that's the problem in a nutshell. Which, I agree, is hard to troubleshoot, because it doesn't seem to involve a save game I can send to someone to replicate the problem.
I will try the compatibility mode.
However, I have run into a new problem, not sure if related to original problem. WilliamMiller, I disconnected all my external monitors, to give your solution a try. Now, I had RTW running when I did, and then I tried to perform actions. I got the follow error message: Access violation at address 0044EF88 in module 'RTW2.exe' Read of address 00000004
Had to shut down the program.
Then reloaded program, and design window began working. So it may well be something with the multiple monitor set up. Which is unfortunate, because I did have it running before on a similar set up, some number of versions ago. What I might try next is opening the program without the monitors, plug them in, and see if the program throws an error message.
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Post by oldpop2000 on May 8, 2020 8:11:14 GMT -6
oldpop, yes that's the problem in a nutshell. Which, I agree, is hard to troubleshoot, because it doesn't seem to involve a save game I can send to someone to replicate the problem. I will try the compatibility mode. However, I have run into a new problem, not sure if related to original problem. WilliamMiller, I disconnected all my external monitors, to give your solution a try. Now, I had RTW running when I did, and then I tried to perform actions. I got the follow error message: Access violation at address 0044EF88 in module 'RTW2.exe' Read of address 00000004 Had to shut down the program. Then reloaded program, and design window began working. So it may well be something with the multiple monitor set up. Which is unfortunate, because I did have it running before on a similar set up, some number of versions ago. What I might try next is opening the program without the monitors, plug them in, and see if the program throws an error message. Here are my advanced display settings
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Post by admdavis on May 8, 2020 8:41:35 GMT -6
Okay, so it's got something to do with the multi-monitor set up for sure. Probably specifically with the USB video controller I'm using for the 2nd extra monitor. I've got my laptop screen, and I've got a Dell 2405 plugged in via HDMI to DVI adapter on one side, and on the other, I've got a Dell 2407 plugged into a Trigger II external graphics card on the other.
When I run just the monitor off the HDMI port, the design window opens up just fine. When I've got the USB adapter plugged in, it does not. So it's something with the display driver running through the USB.
So, that does make the game playable, but it's an irritating problem. Maybe I'll need to try a different display adapter...
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Post by oldpop2000 on May 8, 2020 8:46:10 GMT -6
Okay, so it's got something to do with the multi-monitor set up for sure. Probably specifically with the USB video controller I'm using for the 2nd extra monitor. I've got my laptop screen, and I've got a Dell 2405 plugged in via HDMI to DVI adapter on one side, and on the other, I've got a Dell 2407 plugged into a Trigger II external graphics card on the other. When I run just the monitor off the HDMI port, the design window opens up just fine. When I've got the USB adapter plugged in, it does not. So it's something with the display driver running through the USB. So, that does make the game playable, but it's an irritating problem. Maybe I'll need to try a different display adapter... Try going to the Dell website for new or updated drivers. there are problems with Dell USB-C to HDMI adapters. The new drivers seems to help the problem.
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Post by admdavis on May 8, 2020 8:49:20 GMT -6
I don't have any of those. The 2405 is plugged into generic HDMI to DVI converter from Amazon, and the USB to DVI that is running the 2407 is from Startech. They may have a newer model I could get. I'll look into it.
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Post by oldpop2000 on May 8, 2020 10:25:04 GMT -6
I don't have any of those. The 2405 is plugged into generic HDMI to DVI converter from Amazon, and the USB to DVI that is running the 2407 is from Startech. They may have a newer model I could get. I'll look into it. Please forgive me if I confused you. I have a standard way of troubleshooting problems developed over forty years. It's called the half-split method. You first must understand the problem. Sometimes what you are seeing isn't actually the problem, just a manifestation of a deeper problem. You start in the middle to eliminate one side or the other. It's the way I do things. Glad to see your problem might be getting closer to a solution. Let me know, I am interested.
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Post by admdavis on May 8, 2020 11:12:06 GMT -6
No worried. Tech support via forum post is awkward at the best of times. I do appreciate the help, though. I really want to get this working again.
I've at least narrowed up the appearance of the problem to a specific configuration. I'm going to try a different video adapter for the 2407, see what happens.
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Post by admdavis on May 10, 2020 16:42:20 GMT -6
So!
Some more investigating, and testing, and what not.
Yes, the issue is most certainly related in some what to multi-monitor support. However, I have discovered that the game is indeed playable in my current arrangements. After several efforts at trial and error, I discovered that when the game is launched without my USB graphics card plugged in, it will function normally. This is because, I believe, what is actually happening, is that the Design Window is spawning somewhere off the edge of one of the screens. I believe this to be the case because when I have it running on just 2 screens instead of 3, the design window spawns at the very corner of screen #1, almost where I can't drag it over. Once I do that, and close it, it reopens in the same position I closed it. But every time I open the game and open design window for the first time, it spawns way down in the corner.
So I'm thinking what is happening is the design window is somehow spawning so close to the edge of one of the screens, I can't actually see it to grab it and drag over.
That's issue #1.
So, if I start the game, then plug in my monitor, I can play normally...BUT ONLY if I use screens 1+2. If I drag the game to screen #3, I get the "Access violation at address 0044EF88 in module 'RTW2.exe' Read of address 00000004" error. But only while it's on screen #3. If it move it off there, game functions normally, at least as far as I've tested so far.
It's a bizarre kind of behavior, but I've at least found a workaround.
Hope maybe it's a bug that can get squashed in a future update, though!
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Post by DrunkSailor on May 10, 2020 20:08:39 GMT -6
So! Some more investigating, and testing, and what not. Yes, the issue is most certainly related in some what to multi-monitor support. However, I have discovered that the game is indeed playable in my current arrangements. After several efforts at trial and error, I discovered that when the game is launched without my USB graphics card plugged in, it will function normally. This is because, I believe, what is actually happening, is that the Design Window is spawning somewhere off the edge of one of the screens. I believe this to be the case because when I have it running on just 2 screens instead of 3, the design window spawns at the very corner of screen #1, almost where I can't drag it over. Once I do that, and close it, it reopens in the same position I closed it. But every time I open the game and open design window for the first time, it spawns way down in the corner. So I'm thinking what is happening is the design window is somehow spawning so close to the edge of one of the screens, I can't actually see it to grab it and drag over. That's issue #1. So, if I start the game, then plug in my monitor, I can play normally...BUT ONLY if I use screens 1+2. If I drag the game to screen #3, I get the "Access violation at address 0044EF88 in module 'RTW2.exe' Read of address 00000004" error. But only while it's on screen #3. If it move it off there, game functions normally, at least as far as I've tested so far. It's a bizarre kind of behavior, but I've at least found a workaround. Hope maybe it's a bug that can get squashed in a future update, though! I am using my laptop and attached via HDMI cable (via a LUDTOM USB C Hub 11 in 1) a monitor MSI MAG272CQR. The MSI monitor is the main screen and secondary screen is the laptop itself. When the game starts (before maximizing the window) I see the edge of the game window on the edge of the laptop screen, once I maximize it all is ok. The first time I open the design ship window, half is in the monitor and the other half is in the laptop and I have to drag it in the middle of my screen. Once repositioned, it will reopen there always - this until I restart the game and it all reverts back.
The monitor uses 100% scale and 2560x1440 resolution
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