Post by williammiller on May 22, 2023 14:51:50 GMT -6
With the release of RTW3, we're compiling an FAQ post with some of your most burning questions:
1. Where can I find error logs?
You can find the game's error logs in the root directory of the game for both Steam and Matrix versions.
Sample location for Steam installation: \Steam\steamapps\common\Rule the Waves 3
Sample location for Matrix installation: \Matrix Games\Rule the Waves 3
2. How and where can I best report an issue?
You can report any issue with the game in the Tech Support sub-forums on either Steam or Matrix main forums, or here if you wish. In the issue title please indicate the build number of the game and a short description of the issue. Also, please provide relevant screenshots and attach a save. On the Matrix forums, you can attach screenshots and saves directly. On the Steam & NWS forums, you can post screenshots directly, and for saves please use a file-sharing service, such as WeTransfer or Google Drive, and post a link in your report. Please zip up your saves before uploading them by going to the Save folder of the game found here: \Rule the Waves 3\Save, selecting the relevant save folder number, and zipping up the folder.
3. The game's UI looks weird on my monitor and it's hard to see what's going on in the game. Is there any way to address these UI oddities?
We know some players are having issues with the game's UI due to scaling issues or particular monitor setups. Here's a range of solutions you can try to resolve these issues:
1) Desktop Scaling: The game UI/font size in the game will scale according to changes made to your Windows Desktop scaling factor. You can adjust this scaling factor by the following steps:
Select Start > Settings > System > Display. Look for the "Scale" or "Scale & layout" section and adjust the scale % to a higher value, and test the game to see if that is a better view.
2) Adjust High DPI Scaling: If you have high-resolution (4K or 1440+) monitor and/or have issues with cut-off controls in the game then this adjustment may help you if you are running Windows 11 or later versions of Windows 10:
a) Open up your RTW3 Steam folder: "C:\Program Files (x86)\Steam\steamapps\common\Rule the Waves 3" is the default install folder.
b) Right-click on the file called "RTW3.exe"
c) Choose "Properties"
d) Click on the "Compatibility" tab
e) Click on "Change high DPI settings"
f) Check the box for "Override high scaling behavior" - For "Scaling performed by" choose "System (Enhanced)"
...Launch the game and see if this helps...if it does not then please turn the setting back 'off' as its not needed and might produce other issues in that case.
3) Windows Magnifier: If the text is too small to comfortably read the following may help you:
Using Magnifier on Windows 11: To quickly turn on Magnifier, press the Windows logo key + Plus sign (+) . To turn off Magnifier, press the Windows logo key + Esc. If you prefer using a mouse, select Start > Settings > Accessibility > Magnifier, and then turn on the Magnifier switch.
Using Magnifier on Windows 10: To quickly turn on Magnifier, press the Windows logo key + Plus sign (+) . To turn off Magnifier, press the Windows logo key + Esc . If you prefer using a mouse, select Start > Settings > Ease of Access > Magnifier > Turn on Magnifier.
4. Does RTW3 have the side-view picture generator feature as in previous titles?
Yes! You can find a description of the ship picture generator in Appendix 3 of the manual and/or follow these steps:
a) Hover cursor over your desired ship and right-click.
b) in the drop-down menu hover over "Name and Picture" and in the following drop-down menu click on either "Select Picture" if you have a prepared image in mind, or "Generate picture" to open the in-game ship picture generator.
5. Does this game have a modding scene? Where can I find mods?
You can find mods and other modding topics in the Matrix modding sub-forum for RTW3, on Steam, and on the Naval Warfare Simulations forum.
We will periodically update the FAQ in response to additional burning questions.
- The Matrix team
1. Where can I find error logs?
You can find the game's error logs in the root directory of the game for both Steam and Matrix versions.
Sample location for Steam installation: \Steam\steamapps\common\Rule the Waves 3
Sample location for Matrix installation: \Matrix Games\Rule the Waves 3
2. How and where can I best report an issue?
You can report any issue with the game in the Tech Support sub-forums on either Steam or Matrix main forums, or here if you wish. In the issue title please indicate the build number of the game and a short description of the issue. Also, please provide relevant screenshots and attach a save. On the Matrix forums, you can attach screenshots and saves directly. On the Steam & NWS forums, you can post screenshots directly, and for saves please use a file-sharing service, such as WeTransfer or Google Drive, and post a link in your report. Please zip up your saves before uploading them by going to the Save folder of the game found here: \Rule the Waves 3\Save, selecting the relevant save folder number, and zipping up the folder.
3. The game's UI looks weird on my monitor and it's hard to see what's going on in the game. Is there any way to address these UI oddities?
We know some players are having issues with the game's UI due to scaling issues or particular monitor setups. Here's a range of solutions you can try to resolve these issues:
1) Desktop Scaling: The game UI/font size in the game will scale according to changes made to your Windows Desktop scaling factor. You can adjust this scaling factor by the following steps:
Select Start > Settings > System > Display. Look for the "Scale" or "Scale & layout" section and adjust the scale % to a higher value, and test the game to see if that is a better view.
2) Adjust High DPI Scaling: If you have high-resolution (4K or 1440+) monitor and/or have issues with cut-off controls in the game then this adjustment may help you if you are running Windows 11 or later versions of Windows 10:
a) Open up your RTW3 Steam folder: "C:\Program Files (x86)\Steam\steamapps\common\Rule the Waves 3" is the default install folder.
b) Right-click on the file called "RTW3.exe"
c) Choose "Properties"
d) Click on the "Compatibility" tab
e) Click on "Change high DPI settings"
f) Check the box for "Override high scaling behavior" - For "Scaling performed by" choose "System (Enhanced)"
...Launch the game and see if this helps...if it does not then please turn the setting back 'off' as its not needed and might produce other issues in that case.
3) Windows Magnifier: If the text is too small to comfortably read the following may help you:
Using Magnifier on Windows 11: To quickly turn on Magnifier, press the Windows logo key + Plus sign (+) . To turn off Magnifier, press the Windows logo key + Esc. If you prefer using a mouse, select Start > Settings > Accessibility > Magnifier, and then turn on the Magnifier switch.
Using Magnifier on Windows 10: To quickly turn on Magnifier, press the Windows logo key + Plus sign (+) . To turn off Magnifier, press the Windows logo key + Esc . If you prefer using a mouse, select Start > Settings > Ease of Access > Magnifier > Turn on Magnifier.
4. Does RTW3 have the side-view picture generator feature as in previous titles?
Yes! You can find a description of the ship picture generator in Appendix 3 of the manual and/or follow these steps:
a) Hover cursor over your desired ship and right-click.
b) in the drop-down menu hover over "Name and Picture" and in the following drop-down menu click on either "Select Picture" if you have a prepared image in mind, or "Generate picture" to open the in-game ship picture generator.
5. Does this game have a modding scene? Where can I find mods?
You can find mods and other modding topics in the Matrix modding sub-forum for RTW3, on Steam, and on the Naval Warfare Simulations forum.
We will periodically update the FAQ in response to additional burning questions.
- The Matrix team